Experience
I have extensive experience in various roles related to technology and education where I have and will continue to demonstrate and build my knowledge of, and skills in using and support a range of hardware, solutions, systems and technologies. In my technical work, I use my philosophy of best practice, active communication and systematic troubleshooting to accurately diagnose the root cause of technical issues presented to me to propose and implement practical technical solutions. I also have a strong commitment to continuing professional development (CPD) and continuous process improvement (CPI) to ensure my technical support remains fresh, up-to-date and competitive for my clients in the current time of digital disruption, big data, the Internet of Things (IoT) and start-up culture.
Professional Experience
04/2018 - Present
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Learning Technology Officer SSO2, Open Access College, Marden campus
Department for Education (SA) The Open Access College was established in 1991 through the amalgamation of the South Australian Correspondence School and the School of the Air (Port Augusta). At Open Access College, I work closely with a team of four other Learning Technology Officers to:
* Data sourced from the Australian Curriculum, Assessment and Reporting Authority (ACARA)
Key stakeholders
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09/2017 - 03/2018
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Client Support Representative, Open LMS Enterprise
Blackboard Inc. Previously known as NetSpot Pty Ltd prior to merging and amalgamating with Blackboard Inc in 2012. At Blackboard, I worked closely with a team of four other Client Support Representatives and three Application Support Engineers to:
Key stakeholders Recommendations received from colleagues
Richard has in-depth knowledge of a wide variety of technologies. This gives him the ability to be able to resolve a lot of issues efficiently. He is a well-rounded help desk support team member. He is easy to work with and works well within a diverse environment. Richard is an asset and definitely a gem to his team. Richard has been a valuable asset to the team. He has a demonstrated ability to adapt to new technologies, systems and processes and perform with them quickly and efficiently. If you're looking for an LMS administrator/helpdesk operator, Richard is definitely the man for the job. Richard always goes the extra mile to satisfy the client's needs, thinking outside the box to provide workaround solutions before fix deployments. He is very professional in his communication with clients and respond to their queries in a timely manner while prioritising multiple tasks that require his attention. Richard is about as passionate, hard working and resourceful a worker I have come across professionally. He has this incredible insight and lateral thought process he puts into his work that is reflected in the quality of his solutions and his overall customer-relations demeanor. Richard is a dedicated, friendly and intelligent person that I had privilege to work with in a same office in the past months. He is an experienced in Desktop/Helpdesk Support. He knows how to communicate with the clients in different situations, handle their requests or issues in the best fashion. |
07/2017 - 11/2017
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Academic Tutor T2, Web-Based Systems Development
Flinders University In my role as an academic tutor for Flinders University topic Web-Based Systems Development, I developed and delivered weekly tutorial classes for second-year undergraduate students on concepts relevant to web-based (cloud) systems development within the College of Science and Engineering situated at the University's Tonsley campus. My teaching was primarily directed at students enrolled in a computing-related degree or major of study. Through this academic role, I had the privilege of supporting the academic potential and professional future of undergraduate students and was successful in accessing assignments against prescribed multi-criteria rubrics.
The College of Science and Engineering was established on 1 July 2017 where it inherited the responsibilities of the School of Computer Science, Engineering and Mathematics. Web-related disciplines covered
Design, creation and maintenance of web applications Legal, ethical and security aspects of web applications Modern web technologies including content management systems (e.g. Moodle, WordPress, Joomla, etc.) Web standards
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09/2015 - 08/2017
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Student Recruitment Assistant, Student Ambassador HEO3
Flinders University At Flinders University, I worked with a diverse and multi-disciplined team of 50+ ambassadors, 3 Career Development Consultants and 4 Prospective Student Advisers within the Office of Student Recruitment to:
The Office of Student Recruitment was established where it inherited the responsibilities of the Careers and Employability Service (CES, previously the Careers and Employer Liaison Centre), Education Pathways Team (previously the Student Access Unit) and Prospective Students Office (PSO). Recommendations received from colleagues
Thank you once again for your contribution in helping us deliver a super successful New Venture Institute eNVIes - we received really great feedback from the event. The role you played on the night was invaluable to the delivery of the event - we couldn’t have done it without you! Richard participated on a volunteer basis in a project I managed. He was professional, courteous and cooperative. His good nature and fun manner was of great assistance to the project and was a great reflection on his character. Richard participated on a volunteer basis in a project I managed. He was professional, courteous and cooperative. His good nature and fun manner was of great assistance to the project and was a great reflection on his character.
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Education and Training
I'm currently studying information technology and entrepreneurship with academic specialisations and interests in a range of areas including enterprise systems, e-business and digital literacy. I'm currently enrolled in and well on my way to completing:
- Bachelor of Information Technology (Honours)
Flinders University, 92% completed with plans to study computer networks and towards the Cisco Certified Entry Networking Technician (CCENT) and Network Associate (CCNA) at Flinders Cisco Academy. - Bachelor of Letters (Innovation and Enterprise)
Flinders University, 38% completed
Higher Education
03/2015 - Present
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Bachelor of Information Technology (Honours) / Letters (Innovation and Enterprise)
Flinders University The comprehensive Bachelor of Information Technology (Honours) has emphasised the practical skills I need for a successful, long-term career as an information technologist, and has prepared me to take a highly technical and people-orientated approach to my practice in the areas of software, network, web, database and internet services, management, communications and human behaviour.
The Flinders Bachelor of IT has been professionally accredited by the Australian Computer Society and the Seoul Accord until 2019. The Bachelor of Letters majoring in innovation and enterprise has provided me with an avenue to pursue my passion and interest for entrepreneurship and gain skills to become more employable in a time where business, careers and the workforce is arguably changing more than ever before.
The Flinders Bachelor of Letters (Innovation and Enterprise) has been certified by the Richard J Fox School of Business and Management at Temple University in the US. Key academic specialisations
Desktop, mobile and web-based solution design, development and implementation Digital business and enterprise systems Entrepreneurship, innovation and creative thinking New ventures and start-up culture Professional writing for digital environments Key achievements and highlights
Achieved a grade point average of 5.88/7 (82.9%) with 2 high distinctions, 11 distinctions and 5 credits. Achieved the Platinum (highest) tier of the Horizon Award in under 2 years. Gained a place in the Bachelor of IT Honours stream after my first year of undergraduate study based on academic merit. Prepared and delivered a 15-page credit standard report and 10-minute high distinction standard presentation to a performance lighting industry client with an academically diverse team |
01/2016 - 09/2016
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Diploma of Business
TAFE South Australia The Diploma of Business enabled me to gain the skills and practical expertise across human resources, marketing, risk management and policies and operations to advance my career in business. This course also assisted me to enhance my entrepreneurship skills where I learnt about the process of launching and running a business. Some of the skills I learnt included developing business plans, hiring suitable and developing staff and providing leadership in hierarchy-style organisations.
The Diploma of Business (BSB50215) is nationally recognised training delivered by TAFE SA, a registered training organisation (RTO 41026). This qualification is completed and was conferred on 6 October 2016. Key academic specialisations
Business and workforce planning HR, project and risk management Recruitment selection and induction processes |
Professional Education
09/2018 - 03/2019
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Professional Diploma in Leadership and Management / Social Media Marketing
Shaw Academy The Professional Diploma in Leadership and Management provided me with the key insights, tips and skills to better manage, perform, motivate and ultimately become a successful leader. I developed my knowledge in learn why management matters, and how successful leaders build high performing teams.
The Professional Diploma in Social Media Marketing provided me with an insight into and the fundamentals of the world of social media, and it's overall impact on businesses and start-ups. I developed my knowledge into how social media marketing can be used as a tool to reach more customers and followers, and identifying and targeting audience segments to build and convert an online community into buying customers.
The Professional Diplomas in Leadership and Management, and Social Media Marketing are internationally accredited under the European Qualifications Framework (EQF) and Scottish Credit and Qualifications Framework (SCQF). |
07/2016 - 12/2017
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Platinum Horizon Professional Development Award
Flinders University The Horizon Professional Development Award has equipped me with the critical skills, insights and experiences to make a difference in both today's and tomorrow's business environments, as well as developing innovative and adaptable with transferable skills for the workplaces of the future.
The Award was examined and recognised in the National Innovation Case Studies launched by International Research Universities. |
Vocational Education and Training (VET)
03/2019 - 03/2020
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Certificate IV in Education Support
Department for Education Registered Training Organisation The Certificate IV in Education Support (CHC40213) is nationally recognised training delivered by the Department for Education Registered Training Organisation (RTO 4931). This qualification is completed and was conferred on 19 March 2020. |
01/2014 - 12/2014
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Certificate IV in Information Technology
Minister for Education (SA) T/A Thebarton Senior College After completing Year 12 and the South Australian Certificate of Education (SACE) at Woodville High School, I was admitted into the Bachelor of Information Technology degree at Flinders University. I deferred my admission for one year to attend The Skills Centre at Thebarton Senior College where I completed the Certificate IV in Information Technology. The Certificate provided me with a number of fantastic opportunities including:
The Certificate IV in Information Technology (ICA40111) is nationally recognised training delivered by the Minister for Education through the Thebarton Senior College, a registered training organisation (RTO 40117). This qualification is completed and was conferred on 5 December 2014. Key training specialisations
3-D asset modelling and web asset development Mobile application and game design and development Web design and development |
My future study plans include:
- Certificate IV in Training and Assessment
- Cisco Certified Entry Networking Technician (CCENT) and Network Associate (CCNA)
- Google Certified Educator - Level II
- Graduate Certificate in Education (Higher Education)
- Qualifications in e-security
Technologies
Professional associations
Certificates and Awards
Are you recruiting for an opportunity I'd be interested in? I'd love to hear about it!